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ONLINE SHOP FAQ’S
SUPPORT
We are here for you. You can write to us on any subject using the contact form below.
There is no minimum order amount in our online store.
No, you do not need to create an account. However, you need to enter some information in order to send the product, so if you want to save it, you will make your next purchase much faster.
No, no credit card or bank information is kept in our system. You make all purchasing transactions directly through the Banaka interface. You can ensure 100% safe shopping with 3D Pay.
If your order is completed successfully, your transaction and order code will appear on the last page. Additionally, notifications regarding your order will be sent to your e-mail address. If you think you are not receiving notifications, please check the “unwanted emails” or “Spam” section of your email box. Also check if your email is accessible and/or if you have entered your email correctly.
If you have not received any message despite all this, please contact us from customer services at info@loewe.com.tr or support@loewe.com.tr or by phone number 444 1 572.
Check whether your Credit Card or Debit Card is open for online shopping. You also need to check the limit information of your cards. If you cannot shop despite this, you need to check that it has features such as Visa, Mastercard, Amex Bonus.
Yes, you can pay by bank transfer. After you select the Bank Transfer/EFT option before ordering and place your order, the order will be processed. The IBAN information of our banks will appear at the end of the order. Your order will be processed after you pay the amount you will pay with your order number within 7 days.
Under normal circumstances, you will receive your order within 2-4 days if there is no problem. However, there may be situations due to possible errors: Your phone number is incorrect, your shipping address is missing or incorrect, you may have sent your shipment to your billing address. Therefore, if you have opened an account, please check the accuracy of your information by logging in through our website or by checking your e-mail addresses if you have not opened an account.
If you have not received any message despite all this, please contact us from customer services at info@loewe.com.tr or support@loewe.com.tr or by phone number 444 1 572.
Satın aldığınız ürün premium bir ürün olduğu ve olası taşımalarda hassas taşınması ve zarar görmemesi için kargo tarafımızca çalıştığımız özel bir firma ile karşılıyoruz.
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